FREQUENTLY ASKED QUESTIONS
Yes, all photos on our website are taken from the actual rugs in our collection. Please note that slight variations in color may occur due to screen settings or lighting during photography. We guarantee that the rug you receive will be the same design and quality as shown.
Once your order is completed, an electronic receipt will be sent to your email automatically. You can also log into your account on our store and view or download your order history and receipts at any time.
We offer a simple return policy:
You may request a return within 7 days of delivery.
Rugs must be in their original condition (unused, unwashed, and undamaged).
Once your return is approved, we will provide you with the return address and assist you with the process.
Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.
Yes, many of our rug designs are restocked regularly. You can click on the “Notify Me When Available” button on the product page, and we’ll send you an email as soon as the item is back in stock.
At the moment, we offer shipping exclusively to the United States, United Kingdom, and Canada.
We provide reliable delivery services to all cities within these countries, ensuring that your Moroccan rug arrives safely and on time
